We're always happy to answer your questions and help in any way we can. To make things as easy as possible for you, we've put together some questions that customers often ask us.
This is a test FAQ answer
Please click here to see our list of stores nationwide.
All in stock items are held in our main Cork warehouse. On request, we can transfer smaller items to the Click and Collect store of your choice. Once your order arrives in store a member of the team will contact you to arrange collection. Please note that this can take up to 7 days. To find out more about our Click and Collect service click here.
Store opening hours vary for each store. The full list of stores and opening hours can be found here.
There are lots of ways you can get in touch with EZ Living Interiors. The quickest way to get in touch is by using our live chat feature. You can chat directly with one of our experienced sales executives by clicking on the Ask button on the bottom right of your screen. Otherwise you can contact us by phone on 0818 776688 or fill in our contact form here and one of our team will assist you with your enquiry.
At EZ Living Interiors we have a dedicated after sales customer service team who can provide everything from advice and help over the phone to organizing a visit from one of our expert service technicians. As a family-run business, we want to extend values of care and consideration to every one of our customers, so you can always expect a friendly voice when you call.
If you have an issue with your order you can report it to our customer care team here. Otherwise you can call us on 0818 776688 or drop us an email to get more information at info@ezlivinginteriors.com. We are happy to help in any way we can. Just so you know, lines are open Monday to Friday, 9am to 5pm.
Once you have placed your order, you will receive an automated order confirmation email detailing the products you have ordered and relevant lead times etc.
If the item you have ordered is in stock then a member of the team will send on a further email (usually within 24 hours), explaining the next steps. If you have opted for home delivery, a member of the team will usually contact you by telephone to arrange a suitable day.
If the item you have chosen is not in stock, you will receive a confirmation email from us to confirm the lead time. We will then notify you once your item(s) has arrived to arrange delivery or collection.
Please ensure there will be a person aged 18 or over to accept delivery. If we have attempted delivery and no one was available, any other attempt will be charged at our standard delivery rate.
We will endeavor to deliver to the room of your choice if there is adequate access and space. We encourage you to measure your doorways and room to make sure your furniture will fit. Unfortunately, we cannot deliver to the room of your choice if we feel it poses a health and safety risk.
We accept Visa, Mastercard, EZ Living Interiors gift vouchers and most other major credit/debit cards. We currently don’t accept payment online via cash or cheque. We also offer finance options via Humm.
Yes, you can apply for up to 36 months interest free finance using Humm. Simply add the products you would like to buy to your shopping cart, go to the checkout and select Humm finance. Find out more about Humm finance here .
Yes you can call our online sales team on 08187766788 or get in contact with your nearest store here. Your security is important to us so payments for telephone orders are always taken via a secure payment link sent by text or by email.
You can place an order on out-of-stock items and we will deliver it to you when it is back in stock.
Yes, click and collect is available in some of our stores. You can select your preferred pick up location when you order online. Find out more here.
You will be asked to add your discount code at the checkout. Go to your basket and before you click ‘Place order’, enter the promo code in the space provided and click ‘apply’. This will deduct the discount amount from your order total.
Yes. Shortly after placing your order you’ll receive an order confirmation email containing the details of your order. Please check your junk folder if it is not in your regular inbox.
You can only make changes to your order up until you confirm your order in the checkout process. If you need to make a change after this, call Customer Services on 0818 776688. Please note any changes made after your confirmed order may result in the order taking longer for delivery.
To view the terms and conditions please click here. It is your responsibility to make sure you have read and understood these conditions of sale before making your purchase.
Call our Customer Service team on 0818 776688 and they will advise. Click here for alternative ways to contact us.
Some items are too heavy and/or large for click & collect and pose a health and safety risk to customers and staff.
Call the store you are collecting from to extend the holding time for your order. Find contact information for stores here.
It is important to measure your space correctly. We recommend measuring your entrance, route and space that it will occupy before ordering.
We deliver nationwide. Delivery information can be found here
Items that are in stock are estimated to be delivered within 1 - 3 Weeks. If your item is not in stock, we will contact you to inform you when we will have it.
Once you have placed your order, you will receive a confirmation email. We will then process your order and contact you to update you on the status of your order or to arrange a convenient delivery date for you if the item(s) are in stock.
Please note: If you would like a longer delivery time, leave a note within the comments box when you reach the checkout.
We deliver to the Republic of Ireland and Northern Ireland. We do not currently deliver overseas.
If you are not there when our delivery drivers attempt to deliver an item, it will be brought back to our warehouse. We will contact you to arrange another delivery and another delivery fee will be required.
If you are not there when our couriers attempt to deliver an item it may be left in a safe location or it may be brought back to your closest sorting office. They will leave a note stating that delivery was attempted and where they have brought your item. Please note that items must be collected within 5 days of attempted delivery.
If some of your items are in stock and others aren't, we can arrange to deliver in-stock items first if requested. An additional shipping and handling charge will apply in this instance.
Items shipped by courier may be delivered separately as we cannot control what happens in their warehouse.
If you have a question or haven’t received everything, call us on 0818 776688.
If you notice as soon as it arrives, write this on the delivery note that you are asked to sign by our delivery partners. Then contact our online service team on 0818 776688 within 14 days of receipt of your order.
If you didn’t notice before the delivery team left your property, you should contact our sales team on 0818 776688.
If all items are in stock we will try to ship it all together. This is however not guaranteed.
If the delivery does not suit you it can be delayed for up to 4 weeks after your purchase. You must let us know as soon as possible and no later than 48 hours before your scheduled delivery, or another delivery fee will be charged as our trucks are already loaded by then.
If you have ordered a large item, contact our customer service team on 0818 776688. Please note that amending your address after we have arranged delivery may result in a change of delivery date and delivery fee. If you ordered an item which is to be sent by courier, you need to contact us on 0818 776688 as soon as possible before we dispatch the item to them.
If you are ordering a smaller item, you may be given the option during the order process to click and collect. If you choose this option, you will be asked in which store you want to collect your item. After placing your order, you will receive a confirmation email with an approximate date as to when your item will be available in store. The store will contact you when your item is in store and ready for collection. It is not advised that you try to collect the item before the phone call as it is may not be ready.
Only certain smaller items are available for Click and Collect. If your item is available for Click and Collect you will be given options when putting through your order as to where it is available. This is subject to stock levels.
After you order you will receive a confirmation email which will state approximately when your item will be ready for collection in store. This normally takes 7-10 days although this can differ at certain times of the year. The store will contact you when your item is ready for collection.
Yes, we offer interest free finance options with humm. Click here for more information.
You can choose to make the payments over 3 months, 5 months, 6 months, 12 months, 24 months or 36 months.
There are minimum and maximum spend amounts depending on the duration you choose.
For more information click here.
You may need to pay the 1st instalment or an account keeping fee, depending on the monthly duration you choose. For more information click here.
Visit humm.ie and login or sign up for an account. Apply for an amount to spend with humm. You could receive an answer in as little as 5 minutes. Once your finance credit with humm has been approved, you can then choose humm at checkout as the payment option.
You will need to have an approved amount to spend with humm (which you can apply for at humm.ie). You will then choose to pay with humm at the point of purchase (in-store or online) and will be guided through the requirements to set up your Fixed Sum Loan and set up the repayments for the loan. You can pay with humm interest free finance at the checkout stage online or in-store. Online, simply add the products you would like to buy to your shopping basket and go to the checkout, and select humm finance under payment method. In-store a member of the team will assist you during the payment process if you would like to use humm finance. You may be required to make the first payment at the time of purchase. The card you use to make this payment will then be used for the recurring payments to service the Loan Agreement.
humm Finance offers interest-free and flexible payment plans to help you split the cost of your purchase into smaller instalments. You can spend anything up to €10,000 over 3 months to 3 years.
You will need ID, proof of earnings and PPS number verification, and a bank statement within the last 3 months showing 35 days of transactions.
Your ID can be a passport or driving license, with your name and date of birth on it.
As proof of earnings / PPS number verification, you can use:
• If you are employed: Payslip from the last month
• If you’re self-employed: Notice of Self Assessment return or Form 11
• If you are receiving benefits: Statement of Benefits
In case the document provided does not contain your PPS Number, we’ll request an alternative document such as Tax Credit Certificate / Form 11, medical card etc.
We may seek an alternative document as proof of address, which must be dated within the past 6 months such as:
• A utility or landline telephone bill
• Department of Social Protection letter or Revenue certificate
• Insurance Policy
• Mortgage Loan Offer
• Lease or Tenancy Agreement
If you have any further questions, you can contact us by phone on 0818 776688 or fill in our contact form here and one of our team will assist you with your enquiry.
humm is a responsible lender with our customers at the heart of all we do. Encompassing all areas of life; from a new sofa to some new wall art… we’re here for the big and boring as well as the small and sweet, making more of life more affordable.
Yes! You can make multiple purchases from multiple merchants up to the amount you have been approved for, which is valid for 90 days from approval date.
Yes, you can pay your plan off early without any additional fees or charges. You will only pay the balance owing (including interest, if any) up until the point of closure.
You can make additional payments at any time, and you can do this as often as you like – simply log in to your online customer portal (you will have received an email about logging in when you made your purchase), and clicking on your agreement number, and click making a “One-Off Payment”.
If you need to return the goods, you do this through the normal merchant process. The merchant will then cancel the purchase, and this will process a cancellation of your loan agreement. The cancellation of the agreement will process a refund of any sums paid back to your bank card.
You can make a manual payment through your customer portal or using the quick pay link that you will receive by SMS on the due date when the payment has been declined.
If no manual payment is made on the due date and the payment on the due date was declined by your Bank due to insufficient funds, we will process a retry for the payment amount on the following day automatically around 7am.
If the payment is still outstanding after the first retry then a one off €9 late fee is applied and will be due to be paid in addition to the monthly payment amount. If no manual payment is made during a day, we will continue to retry for the payment plus one off fee daily for a period of 27 days.
If the card for payments on file has expired, damaged and replaced, or been reported lost stolen, you will need to update the card details and make a manual payment. Please go to My Portal Questions here for more information. In these circumstances no late fee is applicable.
If you are experiencing temporary or longer-term financial difficulties, please email us at contactus@shophumm.com providing all relevant details of your circumstances so we can work with you to manage the situation.
If you’ve shopped online and are within 14 days of receiving delivery, simply click on the RETURN button in the Returns section of our website or click here. Please bear in mind that you will be charged for any costs involved in delivering and uplifting your item. Once approved by Customer Care smaller items can be dropped off at one of our collection points. We do ask that whatever you return is in the same condition you received it.
Click and Collect items can either be returned to the store within 14 days (once approved by Customer Care) or an uplift can be arranged. There is a charge for an uplift service that may be equal to or greater than the original delivery charge paid.
If you have any queries regarding returns, please contact our Customer Care department on 0818 776688.
Purchases completed in store have a different returns and cancellation procedure. Please check with your local store for more information.
No. Unfortunately we cannot accept returns via a postal service. You will need to log your return using our return procedure or by calling Customer Care on 0818 776688 to arrange an uplift.
Please let us know as soon as possible if you would like to cancel your order. Once your items have been shipped or delivered there will be charges for delivery and uplifts. You can cancel your order by calling Online Sales on 0818 776688.
Any made-to-order cancellations will need to be made within 14 days from the date your order was placed, after which it is not possible to cancel.
Please inspect your order as soon as you receive it. If you notice something wrong with your order please let your delivery team know straight away. If you only notice something later on, you can get in contact with us as soon as possible on 0818776688 or email us here
If there is anything wrong please do not hesitate to contact our Customer Service Team on 0818 776688 or email us here.
Cancellations for made-to-order items will need to be made within 14 days from the date your order was placed.
To receive a refund you must take care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. It is not possible to refund made-to-order items unless you cancel them in accordance with your rights or they are faulty/not as described. Your statutory rights are not affected.
Your refund will be processed as soon as possible and, in any event, within no more than 14 days of the day you have given us notice of cancellation or returned items.
Until the goods are returned to us, you are responsible for them including if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
We will make a refund using the same method of payment originally used by you to pay for your purchase.
If goods are delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We do not accept Kukoon returns at our stores or distribution centres. To ensure the most convenient experience for you, please follow the Kukoon returns procedure via their portal.
Kukoon’s expert Customer Care team will be in touch with you to confirm the steps to follow.
We offer delivery within 48 hours on all Kukoon orders. If you would like to cancel your order, please notify our team within 24 hours to allow sufficient time to process your request. Failing o do so will result in a collection fee as we cannot cancel your delivery whilst in transit.
Kukoon’s dedicated Customer Care team will be happy to assist you in any instances of damaged or faulty items. Please click here for further information.
Please click here to find out more about the Kukoon returns process. Please note that Kukoon orders cannot be returned to EZ Living Interiors stores or distribution centres, this is to ensure a smooth process for you.
We offer delivery within 48 hours on all Kukoon orders. If you would like to cancel your order, please notify our team within 24 hours to allow sufficient time to process your request. Failing o do so will result in a collection fee as we cannot cancel your delivery whilst in transit.
Yes. We recommend calling ahead to check availability of specific items. We don’t stock all furniture in each store. Find your nearest store here.
We do not send out fabric samples but you can visit your local store and view our fabric samples there. Find your nearest store here.
All our furniture goods are sent via home delivery or via a third-party provider depending on what part of the country you are in. You will be given an approximate time frame for dispatch upon placing your order. All your goods need to be available before delivery takes place. When they are ready, we will call you directly to arrange delivery.
We delivery Monday – Saturday. The availability of our delivery slots varies depending on your location. Deliveries cannot be brought forward from the 1st date offered, but can be extended for up to 4 weeks if needed.
Home accessory and smaller items are delivered using the postal service.
Some items require light assembly such as applying the legs.
We currently don’t sell replacement cushions or covers.
As we use many different materials and finishes, there are different ways of caring for each product. To keep furniture looking its best and to ensure maximum longevity, follow the care instructions provided with each individual item. We also recommend you purchase a Guardsman care package. More information on this can be found here.
Delivery times vary from item to item; estimated delivery times are noted on each product page for convenience.
Occasionally we experience delays with deliveries. In the event of a delay, Customer Services will ring you as soon as possible with an updated delivery date.
We would love to! We have a team of dedicated interior designers on hand to help you get the look you're after. Our interiors designers are seasoned in taking a person’s ideas from the initial concept stage and turning it into a reality. You can book your appointment online and we can send one of our experts to your house or plan an in store consultation for a single room or an entire house.
Click here for more information.
Our interior designers are trained to help you complete a look for a room or house. With everything from sourcing product to suggesting color schemes and fabrics, your interior designer is on hand to help out and ensure you’re totally happy with your new look. Click here for more details.
Our Interior Design Service is only €49! Click here for more information.
You can book your consultation online here.
The Guardsman Service plan is 5 years peace of mind from cosmetic staining and damages. In the event of a service request Guardsman will repair your sofa in your home to make it good as new. For more information, click here.
Yes, we offer a 5 year service plan for all our furniture including sofas, dining & cabinet to beds. Guardsman is the industry leading experts in furniture care & repair.
Prices vary depending on the furniture. You can find the pricing for the Furniture Protection/Service Plan on the product's webpage or by asking in the live chat here.
You have up until your delivery date to add Guardsman to your order. Once your items are delivered you cannot avail of the plan coverage as registration must be before goods are delivered.
The plan covers accidental staining & accidental damage for 5 years. For more information, click here.
You can purchase Guardsman in-store with our sales teams or avail of it on our website with your furniture. If you forgot to add Guardsman to your order you can call us before delivery and we can add it for you. Guardsman must be bought from the retailer as they don't sell directly to consumer if they partner with said retailer.
If there is a cosmetic stain or damage to your furniture piece, you can report the damage by calling the Guardsman call centre on the number provided on your service plan certificate, or by going to the Guardsman website and making a claim here.
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